All Pro Solutions HERA-6 User Manual download pdf (Page 61)

HERA LS Series CD/DVD Duplication System / User Manual

Trouble Shooting

Why do I get “Label Not Found” error message?

 Please verify that the label file does not contain any symbols or foreign characters.

 Please verify that the label file has a “lsi” extension, like “abc.lsi”

 Please verify that the label file is located under the root of your data CD.

 Please verify that the Label CD wasn’t created under Roxio’s Drag to Disc, Nero’s InCD or Windows XP or

Vista’s built-in burning software.

Please verify that the correct writer was selected during the software installation.

No display on LCD or the unit does not operate when the power is on.

 Check the connections for the power cable and ensure that the power outlet is working correctly.

 Make sure that the rear-panel power voltage setting matches the voltage of your power outlet.

 If the autoloader was stored in a location where the temperature dropped below 32°F (0°C) within the past

24 hours, leave the autoloader in a warm room with a temperature of at least 65°F (19°C) for four hours

prior to powering the autoloader on.

Drives cannot read disc and shows error message.

 Check the format of the master CD/DVD

 Check the master CD/DVD itself for damage.

 Your master disc may be copy protected. Normally, most of the DVDs and some of the CDs you purchase

from stores have been copy protected.

Buttons do not function.

 The autoloader may still be busy performing a task. Give it some time and press the button again. To

interrupt the currently running process, press the

ESC button and hold it for several seconds. If it still

doesn't work, turn the machine off, and then restart the machine after a minute.

Copy completed, but the copies are not readable / executable.

 Use the “compare” feature to check the copied disc (data discs only).

 Based on our experience, the quality of your media plays a big role on this part. Try to use high quality

media to prevent such problems.

 Use another DVD/CD player/ROM to test the copied media. Sometimes, your DVD/CD Player/ROM may

not be compatible with recordable DVD/CD disc.

The failure rate is high.

 Lower the “write speed” and try again. See “Select Burn Speed” on page 28.

 The quality of your blank discs may be poor.

 The quality of your master disc may be poor.

Do I need to upgrade my autoloader's firmware?

 Unless your system is getting unstable, we strongly suggest not upgrading your autoloader's firmware.

Please contact our Tech Support if your system is getting unstable.

Cannot boot-up or fails to upgrade firmware.

 Contact our Tech Support.

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All Pro Solutions HERA-6 User Manual Page 61